Account-deletion request — NIVO / NIVO Driver

Email privacy@nivorides.com, specifying the app (NIVO or NIVO Driver) and the telephone number linked to your account. You do not need access to the app. Never send a password or login code. You may also use the account-deletion control in the app profile and follow the displayed confirmation steps.

What is deleted and when

For passenger and driver profiles, the platform retains profile data for 30 days after the request. Logging back in during this time cancels deletion. Without a new login, the profile is deleted at the end of the period. Onde also allows NIVO to delete driver profiles manually earlier. Profile fields include contact details, photos and uploaded documents.

What remains

Historical orders, including the names and telephone numbers recorded at the time and trip routes, remain indefinitely in NIVO’s company reports, MyHub and operator history. Profile deletion does not erase those records. Separate NIVO office files follow the schedules and legal exceptions explained in the privacy policy. This page does not promise immediate erasure of all backups or logs.

Response and rights

NIVO provides an initial response to emailed requests within two business days. This is not a promise that all data is deleted within that time. You may request review of retained data and exercise applicable rights. Read the full privacy policy at https://nivorides.com/en/privacy/.